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Battery Maintenance

Battery warranty and maintenance:

Car and Scooter batteries are covered by a 3 month warranty. A battery is defective if it offers no power at all. Reduction in battery power during its lifetime is a normal.

Mobility scooters are deep cycle batteries are warranty is 6 months

 

Correct battery charging:

The charging system of the battery pack must be periodically checked to ensure that it doesn’t overcharge the battery, which can result in rejection of the warranty claim. Leaving the battery pack on charge for longer than 12 hours could result in over charging.

 

Active management of an unused battery pack:

Once purchased, the customer should be aware that the formation and build up of lead sulphate crystals will occur in a battery that is left standing over a long time period.  This will result in battery failure due to resistance in electron movement.  As this is natural degeneration and not due to poor battery manufacture, a warranty claim cannot be accepted in this instance.  The good news is that it is possible to guard against lead sulphate build up through periodic battery charging.  Probe recommends charging unused batteries once a month.

 

The existing warranty period applies to the replacement battery:

Many customers struggle to understand this concept, but it is important to note that the second, replacement battery that may be provided to the customer will only have a warranty period that remains from the first battery’s warranty period. For example, should the first battery be replaced at 1 months within a 3-month warranty period, the second, replacement battery will only have a warranty period for the 2 remaining months of the original warranty period.

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